Infrared Sauna and Normatec Compression Therapy Terms of Use, Waiver of Liability, and Reservation & Payments Policy

The Body Intuitive 

Infrared Sauna and Normatec Compression Therapy Terms of Use, Waiver of Liability, and Reservation & Payments Policy 

Please read this Client Agreement, Terms of Service, and Liability Waiver carefully as they contain important information about your legal rights and obligations. By participating in services provided by The Body Intuitive LLC, you agree to comply with and be bound by these Terms. 

We recognize that the comprehensive nature of our services and the dedicated support we provide throughout your treatment journey necessitate a detailed Service Agreement.  

While the length of this waiver document may exceed your expectations, it is designed to provide clarity on the mutual commitments and responsibilities that form the foundation of our client relationship here at The Body Intuitive. We appreciate your understanding and are committed to ensuring a transparent and informed experience for you as our valued client. 

 

Table of Contents 

Section 1:  Terms of Service and Client Agreement 

Section 2:  Health and Safety Guidelines 

Section 3: Medical Disclaimers and Scope of Practice 

Section 4:  Data Privacy, Usage, and Management 

Section 5:   Optional Client Consent to Provide Testimonials 

Section 6:  Legal Disclaimers; Liability Release and Waiver 

Section 7:  Agreement and Signature 

                                             

 

 

 

Section 1: Terms of Service and Client Agreement 

By scheduling and/or purchasing a Heat and/or Squeeze  Session with The Body Intuitive, you agree that you have read, understand, and accept all below information, terms, and policies. If you have any questions about this Agreement please contact [email protected] before scheduling or making payment for a Sauna or Compression service. By adhering to these terms, you can help ensure a safe, healthy, and enjoyable experience! 

Heat Session Overview 

Your ideal recovery day includes private access to our Infrared Sauna, plus all stretch & Yoga equipment in our Recovery Room. Each Heat session is 30 minutes - you can use the time any way you’d like, but we recommend the following: 5 minutes to undress, 10-20 minutes in the sauna, 10-15 minutes of stretching (or any meditation or breathwork in your personal practice!), and 5 minutes to dress. Two (2) towels are provided; extras are available to use for $2 each. There is a restroom onsite, but no shower available so remember to bring a change of clothes!  

Squeeze Session Overview 

Each  Squeeze session is 30 minutes each - dress comfy, Missy will help you use the Normatec equipment, you can choose your intensity on the pressure from 1 to 7 (7 being the highest pressure) and change the intensity at any time during your service, you choose if you want to compress your legs or your hips or both - can combine both for example 15 min on the legs and 15 mins on the legs. Shoes must be removed before putting equipment on. Bring water and anything else you may need to be occupied during the service time, like a book or magazine. 

General Use Guidelines 

• You must be at least 18 years old to use the sauna. 

• All Heat and Squeeze Sessions are booked for 30 minutes total. 

• You will need to read and understand the Infrared Sauna Welcome Guide and contact us at [email protected] prior to booking if you have any questions. 

• You must review all Precautions & Contraindications thoroughly and consult your doctor if you are unsure if you can use the sauna safely. 

Scheduling 

• Please plan to arrive 15 minutes early to your scheduled Session a first-time visit to fill out any necessary paperwork and get familiar with the space, and at least 5 minutes early to each session thereafter. 

• Consistency is essential for the overall progress and effectiveness of therapy. Clients are expected to attend all scheduled appointments. If you are late for a session, you may lose some of that session time. Missed sessions will be decremented from your active package or charged to the credit card on file, regardless of the typical form of payment. On the rare occasion that I must cancel our session with less than 24 hours notice, you will not charged for the cancelled appointment and your session will be rescheduled free of charge (and your package expiration automatically extended if applicable). 

• Schedule all appointments before the service expiration date. You may schedule appointments online through our online scheduler (www.thebodyintuitive.as.me) or by emailing us at [email protected] to request your appointment. 

• Choose the scheduling option that works best for you: In-person or online sessions available depending on student location 

• Sessions are scheduled on a first-come, first-served basis. 

• Schedule requests can be made online through our portal. 

• TBI reserves the right to request appointments to be rescheduled or delayed due to either provider or client illness; or due to compliance with local, state, and federal health protocols. 

• Expired services are forfeited and non-refundable. 

 

No guarantee of result 

• Because of the highly personalized nature of services provided, the varying degrees of client compliance, and numerous variables affecting the rate of progress, The Body Intuitive makes no warranties nor guarantees of any result of services provided. 

 

Billing and Payment 

• Prepayment or credit card info on file is required to secure an appointment. 

• Credit card information must be on file for autopay contracts. 

• Billing information protected and sensitive information encrypted. 

• Receipts automatically sent after each charge. 

• Disputes or questions can be emailed to [email protected]. 

 

Cancellation Policy 

• 24 hours' notice is strictly required to reschedule or cancel a session or treatment appointment with your provider. 

• Arriving 10 minutes or more after service booked start time will result in being marked as a “No show”. 

• Full amount charged for missed meetings or cancellations within 24 hours. 

• No refunds or session credits for cancellations made within 24 hours. 

• For cancellations or no-shows within 24 hours of scheduled appointment(s) for clients on packages, those appointments are considered to be forfeited and will be decremented from the package total; and your package expiration date will not be extended for this reason. 

 

Rescheduling Policy 

• Reschedule before the 24-hour cancellation window to avoid deductions. 

• Effort made to reschedule missed sessions, but availability is not guaranteed. 

• Client responsibility to reschedule before service expiration date. 

• Individual sessions can be rescheduled up to three times before they are considered to be forfeited. 

 

Promotional Codes and Discounts 

• Any promotional codes for a discounted or complimentary session must be entered when scheduling your session.  

• Entering a promotional code on the booking page will automatically apply the appropriate discount.  

• Free session promotional codes and certain other discount codes are limited to one per person.  

• Discounts/promotional codes have no monetary value and will be applied at the discretion of The Body Intuitive. 

 

Memberships and Packages 

• Packages of four (4) Sessions expire after 90 days.  

• Please note that there are no refunds or prorations for any partially or fully unused sessions or packages. 

 

Termination 

• Either Client or The Body Intuitive can terminate any session, offering, course, treatment plan or package with verbal or written notice. 

• Financial provisions and restrictions of service or package still apply, even if client or provider chooses to cancel their service, session, package, course, or membership. 

• Partially completed packages or treatment plans are non-refundable, regardless of reason for termination. 
   

 

Refund Policy 

• NO refunds provided due to personalized nature of treatments and services. 

• Credit equal to original service type may be given at discretion of the Company for individual sessions canceled 24 hours or more in advance. 

• Treatment plans can be canceled but will not be refunded. 

• No refunds for partially completed sessions or treatment plans. 

 

Client-Provider and Support Communications 
 

• Communications between Sessions: To ensure effective communication and maintain confidentiality, all forms of communication with clients outside of in-person sessions will be agreed upon at the onset of treatment. Clients have access to the following support channels outside of sessions. 

• Support Email Address and Communication: Clients may use the support email for non-private and non-urgent matters such as scheduling, Kajabi client portal questions and troubleshooting, and general services inquiries: [email protected].  Please note that email and text are not considered a private or secure method of transferring sensitive data. 

• Provider Email Address and Communication: Clients may use the provider email for more private non-sensitive matters and questions pertaining to their treatment and/or individual sessions: [email protected]. Please note that email is not considered a private or secure method of transferring sensitive data. 

• Business Phone Line: For additional support, clients may use the business phone line provided. Generally, clients may contact their provider and support via text at 480-999-6087 between 9am and 9pm. Please note responses may not be immediate, particularly during very early and very late hours; or while your provider is in session. 

Communication Consent and Preferences 

1. Consent to Communication: 

□ I consent to receive emails, text messages, and phone calls as acceptable methods of communication from my provider and or an agent of The Body Intuitive for relevant and appropriate support between sessions, such as for scheduling, transactional information, client portal notices, and therapeutic support from my provider.  

 

□ Acknowledgment: By providing a telephone number below and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging at any time. 

 

□ Voice Messages (Optional): Check this box to indicate that leaving a voice message is permissible. 
 

1. Select Preferred Communication Method: 
   Please specify your preferred method of contact (email or text/phone call) and provide the relevant contact details to your provider. It is the client's responsibility to provide notice to the practitioner, either verbally or in writing, at the time of any change in their preference for contact methods and communications outside of sessions. 
    

□ Preferred Method of Communication: Text message (or Call) 

□ Preferred Method of Communication: Email 

                                              

 

 

 

 

Section 2: Health and Safety Guidelines 

Using an infrared sauna will cause you to sweat, and you may feel lightheaded when you stand up. If this happens, make sure you get up slowly and sit down once you leave the sauna. Drink water immediately after finishing your session and wait for your body to cool down. If you feel faint, dizzy or unwell in any way, discontinue sauna use and seek medical advice from a licensed medical professional. 

Staying in too long can risk overheating and dehydration. If you feel dizzy, uncomfortable, or unbearably hot, please stand up slowly, exit the sauna immediately but carefully, and notify a staff member. 

 

Health & Safety Considerations 

• If you feel ill or have a fever, wait to use the sauna until you’re feeling better. 

• Be mindful and always enter and exit the sauna slowly and carefully to avoid slipping or falling. 

• Never fall asleep while using the sauna. 

• Discontinue sauna use during an electrical storm to avoid any risk of shock. 

• Do not place objects inside or on the roof of the sauna. 

 

Hydration and Food:  

• It is not advised to eat large meals for at least one hour prior to your Heat or Squeeze session. 

• Make sure you’re hydrated before going into an infrared sauna, and drink a glass of water or electrolyte replacement drink prior to your session. You can also bring water into the sauna, especially if you’re sensitive to higher heats. Avoid using an infrared sauna if you’ve been drinking alcohol - this can lead to dehydration more quickly. Those under the current influence of drugs or alcohol are not permitted to use the sauna or compression. 

 

Major Infrared Sauna Precautions & Contraindications: 

*Always get approval from your physician/licensed medical provider before using our infrared sauna if any of the following applies to you, as infrared sauna use may be unsafe or not recommended: 

• Heart disease, high/low blood pressure, or any other cardiovascular conditions 

• Diabetes, obesity, and/ or any other chronic disease or condition 

• Any nervous system or sensory disorder that may affect perception of heat 

• Medical conditions that affects heat sensitivity and/or the ability to sweat 

• Metal pins, rods, artificial joints or any other surgical implants 

• Artificial Implants, Stents, and Pacemakers 

• Alcohol or drug abuse/dependency, or currently under the influence 

• Currently taking any prescription medications 

• Pregnancy (or breastfeeding/lactating) 

• Recent injury or surgery 

• Over 55 years of age 

• Bleeding disorders 

If you have any health conditions or sensitivity to heat, or are under medical care, get cleared by your physician before your first session.  **Do not use the sauna if you have any heat insensitivity, are unable to sweat, are experiencing illness/fever, or have any acute or chronic swelling/inflammation or infection.** 

  

Additional Infrared Sauna Precautions & Contraindications: 

• Contact lenses 

• Menstrual Flow 

• Over-the-counter drugs 

• Recent or chronic alcohol use 

• Elderly & Young Children 

• Elimination of Medications / Healing Reactions  

• Intense Exercise within 30 minutes of sauna use 

• Any acute illness, pain, recent injury, or ongoing medical issue 

 

Sauna Safety! We suggest starting on the lower end for the first few sessions to see how your body responds: 

• 10-15 minutes inside the sauna (beginners) 

• 15-20 minutes inside the sauna (intermediate) 

• 20-30 minutes inside sauna (experienced/maximum time of 30 minutes) 

                                              

  

 

 

 

Section 3: Medical Disclaimers and Scope of Practice 

If you have a recent joint injury, it is suggested to not heat the area for at least 48-72  hours after injury, until the hot and swollen symptoms subside. 

No Substitute for Medical Care: 

• You understand that Infrared Sauna services and other services provided by The Body Intuitive are not a substitute for medical treatment or medications. 

• While highly recommended, it may be required in certain cases that you concurrently work with your primary caregiver for any condition you may have. 

• You are aware that The Body Intuitive and its Providers, staff, or affiliates do NOT diagnose physical or mental illness or disease, prescribe medications, and/or perform spinal manipulations; and are not qualified to do so or provide recommendations for such. 

• If you are currently in therapy or under the care of another board-licensed or mental health professional, you must consult with your current provider regarding the advisability and/or decision of procuring therapeutic services with The Body Intuitive. 
   

Scope of Services: 

• The services provided by The Body Intuitive are not medical advice, psychotherapy, or counseling.  Healthcare providers, holistic health coaches, and therapists without appropriate board licensing and medical credentials generally cannot treat acute medical conditions. 

• The Body Intuitive LLC offers massage therapy, rehabilitative mobility, Reiki, yoga therapy instruction, and provide other holistic health coaching services. 

• If a client has a condition outside the scope of practice or requires care from a licensed medical or health provider, The Body Intuitive will refer them to the appropriate professional. The Body Intuitive may provide recommendations and referrals to third-party health and wellness providers at their discretion, but they are not liable for any cases referred to these parties. 

• It is the client's responsibility to recognize when third-party care is necessary and to seek it out. 
   

Assumption of Risks 

• As a participant in sessions, classes, programs, workshops, online materials, and events offered by The Body Intuitive LLC during which you will receive information and suggestions about The Body Intuitive LLC, health, and fitness, you acknowledge that these activities may require physical exertion and can be strenuous. 

• You are fully aware of and willingly assume the risks and hazards involved, including the potential for aggravated physical injury. 

• You understand that it is your sole responsibility to consult with a physician prior to your participation in any of the classes, programs, workshops, online materials, and events at The Body Intuitive LLC. 
   

Warrant of Fitness and Condition and Assumption of Responsibility for Well-Being 

• You represent and warrant that you are sufficiently fit and have no medical condition which would prevent your full participation in these activities. 

• In consideration of being permitted to participate in any of the classes, programs, workshops, and events at The Body Intuitive LLC, you agree to assume full responsibility for any risk, injuries, or damages, known or unknown, which you might incur as a result of participation in the activity. 

• You also agree to inform your provider of any physical limitations, discomfort, and/or injuries before or during participation in treatment or services at The Body Intuitive. 

• Furthermore, you take full responsibility for your own actions and limitations. 

• If you experience pain or discomfort during the session, you will immediately inform your provider so that pressure/strokes can be adjusted to your level of comfort. 

• You maintain ultimate responsibility for any pain or discomfort you experience during or after the session. 

 

In Case of Injury or Emergency – 

• If you have an acute medical condition or injury, contact your primary care physician, insurance plan, or visit your local urgent care or hospital. 

• Dial 911 for emergencies. 

• You understand that the services provided by The Body Intuitive are not a substitute for professional advice or counseling from qualified professionals. Seek independent professional guidance for emergency or acute health matters. 
   

                                               

 

 

 

Section 4: Data Privacy, Usage, and Management Policy 

 

This Data Privacy and Management section outlines the guidelines and procedures for processing, management, retention, and disposal of client files and data by The Body Intuitive, herein referred to as “the Company.” 

 

Securing, Storing, and Processing Your Data 

1. Cloud Storage. 

1. The Company utilizes Acuity, Upheal, Zoom, and Dropbox for secure, convenient, and cloud-based client file storage and retention. 

1. All clients files outside of case notes in Acuity, including Zoom session recordings, that contain personally identifiable information, are stored securely in Dropbox, Upheal, and in your individual password-protected Kajabi portal. 

1. The Company shall not be held liable for file loss, technical errors, or changes to services attributable to software or technological errors.  

1. Private Folder. 

1. Each client shall have a separate and private Dropbox folder for storage and archiving of client intake documentation, photos, files, recordings, documents, case notes, and session history, and other related information. 

1. Restricted Access 

1. The company will take appropriate measures to protect client data from unauthorized access, theft, or loss. 

1. The company's Dropbox account is password-protected and only the business owner, the client, plus any authorized operations & support staff can access the files.The company will take appropriate measures to protect client data from unauthorized access, theft, or loss 

1. Custom URL & Health Provider Link Sharing 

1. The client may email, at their discretion, request the Company to share the clients’ Dropbox URL at any time during the relationship or after the termination of their services (such as for the purposes of providing case history to another provider), along with a signed Release of Information waiver by emailing [email protected]. 

1. If a client requests their private Dropbox folder, the software may require a subscription fee for you to fully access and download all files, depending on the file sizes and if you already have a Dropbox account or not. The company shall not be held liable for covering this fee as part of the cost of services. 

 

Internal Data Handling 

1.  The company uses password-protected softwares including Loom Video and Screen Recording software and ClickUp project management software to communicate internally and provide you with the best level of service. Any and all information shared internally with staff to coordinate your treatment is kept confidential and private. 

 

Removal, Disposal, and/or Destruction of Client Files/Data 

1. Disposal of Files 

1. Client Request. Clients may request the deletion of their files at any time by emailing their request to [email protected] 

1. Secure Disposal. When the retention period expires or when files are deemed no longer necessary, the company will dispose of client files securely, ensuring the confidentiality and integrity of the information. 

1. Notice Period. The company reserves the right to remove client files from its systems at any time. However, a written notice will be provided to the affected clients at least 30 calendar days in advance of any file removal. 

1. Client File Retention 

1. The company will retain these files for a period of up to 5 years from the date of creation or receipt, unless otherwise specified by applicable legal or regulatory requirements. After the 5-year period, the company reserves the right to dispose of the files. 

1. After the company has disposed of files, no recovery shall be available. 

                                              

 

 

 

 

 Section 5: Optional Client Consent to Provide Testimonials 

 

  The Body Intuitive is constantly inspired by our client’s progress and on occasion may want to share content that may help others find their own path of healing! We also understand your desire for privacy and want to make sure that we only share content that you feel comfortable with having us share, and therefore we have provided several options below that let you choose how we can use your experiences to support and inspire others! 

 
Notice of Request for and Recording of Testimonials 

You are notified that “Testimonials” and “Statements” may be recorded, as a teaching method, accountability/progress tool, and value-added benefit to services. You consent and agree to be asked for and record testimonials prior to or after a session. 

Client Consent to Provide Testimonials 

You acknowledge notice of filming and irrevocably consent to authorizing The Body Intuitive a) take photographs, videos, or audio Testimonials & Statements that may contain your likeness, name, voice, or image (the “Testimonials, or “Statements”); (b) to take, obtain, edit, display, publish, and distribute Testimonials or other statements from you (the “Statements”); and (c) to use, reproduce, distribute, display, publicly perform, modify, adapt, publish, create derivative works of, and otherwise use, either in whole or in part, with or without attribution, the Testimonials and Statements for any commercial, advertising, or business purpose in any medium, whether now known or hereafter devised. 

Compensation for Testimonials  

You will receive no compensation from The Body Intuitive other than any goodwill and publicity that you may receive relating to the publication, distribution, or other use of the Testimonials or Statements as set forth in this release. You understand and agree that the Testimonials or Statements may or may not contain attributions specifically identifying me or any of your property. 

Owner of Testimonials 

You acknowledge that, between the two Parties to this Agreement, The Body Intuitive is the sole and exclusive owner or all right, title, and interest in the Testimonials and Statements, and you hereby assign The Body Intuitive any right, title, and interest you may have herein. You hereby release and discharge The Body Intuitive from any and all claims, loses, costs, liabilities, damages, and expenses you might have in connection with The Body Intuitive’s use, display, dissemination, or exploitation of the Testimonials and Statements, including, but not limited to, any claims for defamation, violation of moral or artist rights, and any right of privacy or publicity. 

Consent to Sharing Content and Media: 

Your choice below will indicate the level of consent to which you agree for your provider at the Body Intuitive to share written content, audio, photos, and videos from your treatments, sessions, and conversations in social media, text, or other platforms for testimonials, marketing, and/or teaching purposes: 

Please Choose One: 

□ I consent to use identifying information such as full name, instagram handle, likeness, and occupation 
□ I consent for my provider to use only my first name and likeness in materials and recordings (for example, only first name and face/body may be shared) 
□ I consent for my provider to use my materials and recordings on condition of anonymity (no personal identifying information shared) 
□ I do NOT consent to have any of my materials and recordings used for testimonials, marketing, and/or teaching purposes 

                                              

 

 

Section 6. Legal Disclaimers; Liability Release and Waiver 

Client Confidentiality  

• The relationship between the client and their provider is bound by confidentiality within the scope of a professional business relationship, but it is not considered a legally confidential relationship. 

• The Body Intuitive LLC will not disclose the client's name as a reference without their consent. 

• Confidential information does not include information that: 

• was already known to The Body Intuitive before being shared by the client; 

• is generally known to the public or in the industry; 

• The Body Intuitive is required by law to disclose. 

 

Releases & Limitations of Liability 

1. Maximum Damages - By signing this contract, you agree that the maximum amount of damages you are entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by The Body Intuitive. 

1. Limit of Claim – If you wish to pursue legal action arising out of or related to this Agreement, the claim must be filed on or before 1 year after the date of signature provided below, or the commencement of the first client appointment or Service, whichever is sooner. 

1. Non-disparagement – The parties mutually agree not to make public defamatory statements that would materially harm the reputation or business activities of any Parties to this Agreement. Written disputes, feedback, questions, and concerns can be sent to Client Support. Email address is: [email protected]. 

1. Force Majeure. Notwithstanding the above, either party may choose to be excused from any further performance obligations in the event of a disastrous occurrence outside the control of either party that materially affects the Services provided in this Agreement. This includes natural disasters (fires, explosions, earthquakes, hurricanes, flooding, storms, or infestations), war, embargo, or other hostility (whether federally declared or not), or any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of impending terrorism. 

 

Waiver and Arbitration 

In further consideration of being permitted to participate in any of the services, classes, programs, workshops, courses, and events at The Body Intuitive LLC, you hereby waive release and forever discharge The Body Intuitive LLC and its directors, officers, agents, employees, representatives, subcontractors, successors and assignees, administrators, executors, and all others from any and all responsibilities or liability from injuries or damages resulting from participation in any activities mentioned above. 

• You also release all of those mentioned, and any others acting on their behalf, from any responsibility or liability for any injury or damages to yourself, including those caused by the negligent act of any of those mentioned, or others acting on their behalf in any way arising out of or connected with your participation in any activities of The Body Intuitive LLC. 

• You knowingly, voluntarily, and expressly waive any claim you may have against The Body Intuitive and its owners, contractors, and employees for injuries or damages that you may sustain as a result of participating in a program, event, course, session, or service of any type. 

• Furthermore, you agree to irrevocably release from all liability and waive any claims that you have now or hereafter may have against The Body Intuitive LLC, her family members, or any of her relatives for any and all personal injury, death, property damage, or loss of any kind sustained by you as a result of your participation or instruction you receive from The Body Intuitive LLC or any of its owners and agents. 

• If the Parties cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then the Parties will make a reasonable attempt to resolve their dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action. 

• The federal laws of the United States, the state laws of California, and the county laws of Los Angeles govern all matters arising out of, or relating to, this Agreement, including torts. 

                                              

 

Section 7. Agreement and Signature 

Sole Agreement 

By signing below, you confirm that you have read and fully understand this release. You agree to the terms set forth above completely. This agreement is the entire agreement between the parties and reflects a complete understanding of the subject matter. 

 

Entire Agreement 

This Agreement represents the entire agreement between The Body Intuitive and Yourself regarding this subject matter. It will be governed by the laws of the State of California. Any disputes relating to this Agreement will be resolved in the state or federal courts within Los Angeles County, California. All previous negotiations and agreements on these matters are merged into and superseded by this Agreement. The Parties may only amend this Agreement with written consent and proper Notice (a minimum of ten business days). 

 

Legal Age 

I warrant that I am above 18 years old and have the authority to enter into a binding agreement with The Body Intuitive. I also have the authority to grant the permission and release stated above.